Guest Services

Our dedicated Guest Services team are on hand to help and make sure you have everything you need for an enjoyable visit with us.

You can find the team at the Information Desk located between Lush and Beaverbrooks.

If you have questions you might have when planning a visit or whilst at the centre, our team is on hand to help. You can also contact the team by calling 01786 470055 or emailing [email protected].

First Aid

All of our Guest Services team are first aid trained so you can rest assured you will be taken care of in the unlikely event of an accident or emergency.

Lifts and Escalators

We have three sets of lifts to help you get around the centre. They are located near to Primark, Debenhams Café and Boots. Escalators can be found near the Bus Station and Debenhams Café.

Need to spend a penny?

Our toilets are located near Primark and M&S. We also have disabled toilets and baby changing facilities next to Zara.

Cash Machines

There are several cash machines located in the centre including across from Primark, beside and across from M&S and beside HSBC.

Lost Property?

Our lost property is held at Centre Management, near the Bus Station. You can also ask our lovely Guest Services team if you have lost any valuables.

Say Cheese – Passport Photo Booth

You can find a booth to have passport photographs taken located at our bus station entrance

Car Wash

Whilst enjoying a bit of retail therapy why not give your car a bit of a pamper with our car wash facilities? Available at our Marches T2 car park (located next to Primark), you drop your car off when you arrive and then return to a lovely shiny motor. Contact them on 0844 335 2001.

Bureau De Change

Get ready for your travels with Bureau De Change facilities in Barrhead Travel, Debenhams, M&S and the Post Office (within WH Smith).


Shopmobility is open between 10am – 4pm, Monday – Friday and can be contacted on 01786 449606. Shopmobility is located in the Bus Station foyer.

Click and Collect

You Click…and then Collect from us…it’s that simple! Order online or instore and collect at your convenience. Some stores offer home delivery too.

Click & Collect means you can browse on your laptop, tablet or phone and order in your own time. Many stores at the centre also allow you to return unwanted items free of charge and they will often have things delivered to The Thistles for you, or direct to your door.

Click here to view which stores within the centre offer Click & Collect services

Gift Card

If your Thistles Gift Card expired after 23rd March and whilst the centre was closed, please contact the Gift Card provider Customer Service team on 0121 268 3210 who will be able to help you.

Want to get someone the perfect gift? Why not give them the gift of choice with Thistles gift card?

You can load the card with any amount from £5 and the lucky recipient doesn’t have to spend the full balance in only one store; they can use the card in numerous stores until the balance is zero.

Gift cards can be spent at most stores within the centre, the only stores not currently accepting the gift card include, Greggs and Sainsburys.

Thistles Gift Cards expire after one year from the date of purchase. For full terms and conditions, please visit the Information Desk for more information.