Guest Services

Our dedicated Guest Services team are on hand to help and make sure you have everything you need for an enjoyable visit with us.

You can find members of our security and cleaning teams around the mall who will be more than happy to point you in the right direction.

You can also contact the team by calling 01786 470055 or emailing

First Aid

All of our Guest Services team are first aid trained so you can rest assured you will be taken care of in the unlikely event of an accident or emergency.

Lifts and Escalators

We have three sets of lifts to help you get around the centre. They are located near to Primark, our Bus Station entrance and Boots. Escalators can be found near the Bus Station to take you up to the mall.

Need to spend a penny?

We have toilets at 3 different locations here at Thistles which can be found beside Primark, Sports Direct and Clarks.

Baby change facilities can also be found in all of these locations and accessible toilets can be found at our toilets beside Primark and Sports Direct.

Cash Machines

There are several cash machines located in the centre including across from Primark, beside and across from M&S and beside RBS.

Lost Property?

Our lost property is held at Centre Management, near the Bus Station. You can also ask our lovely Guest Services team if you have lost any valuables.

Say Cheese – Passport Photo Booth

You can find a booth to have passport photographs taken located at our bus station entrance

Bureau De Change

Get ready for your travels with Bureau De Change facilities in M&S and the Post Office (within WH Smith).

Click and Collect

You Click…and then Collect from us…it’s that simple! Order online or instore and collect at your convenience. Some stores offer home delivery too.

Click & Collect means you can browse on your laptop, tablet or phone and order in your own time. Many stores at the centre also allow you to return unwanted items free of charge and they will often have things delivered to The Thistles for you, or direct to your door.

Click here to view which stores within the centre offer Click & Collect services